The Ticketing Focus View gives your team greater visibility over your submitted tickets. 

To access, select your user icon and select Requests from the drop down menu. 

Next, select Focus
 

• This will take you to the login page where you will be prompted to enter your supergen credentials. 
  • Username: First, enter your company name (all lowercase). Then, insert a “/” and enter your supergen username. There should be no spaces. 
    • Your company name should be entered as it is listed on your Generation Studio account. 
    • Your supergen username will be your work email address. 
    • Example: companyname/useremail@companyname.com
  • Password: Please enter your supergen password

In the Ticketing System, you can have up to three active tickets per type, for a total of 15 across all categories: 

• Open Builds (Including Spark Forms) 
• Information Requests 
• XPATH Updates / Non-AVRL Errors
• Logic Updates 
• Not-Any-Queue

There is an additional fourth slot, which you should use as a priority lane for urgent tickets. (Effectively giving you a parallel bandwidth of 20 tickets at the same time).

Under the focus view process, AVRL will auto-activate tickets if one of the three non-priority slots is open. 

If you have more than three tickets submitted, you can re-order your Upcoming Tickets list so that your next top priority ticket moves into activated automatically when space is available.

Once activated, tickets must be completed and closed to open a new slot up.  

You should always keep the fourth slot open unless you have an urgent request. 

• For urgent tickets - submit the request and then immediately manually activate it into the open priority slot.